Michael Atingi-Ego
HABARI DAILY I Kampala, Uganda I Bank of Uganda (BOU) has pronounced itself on the rampant complaints from mobile money users concerning fraudulent deductions on their accounts.
In a statement on X, formerly Twitter, the BOU Governor Michael Atingi-Ego called upon Ugandans to lodge complaints with them in case they have been defrauded.
“If you believe you have been defrauded through mobile money: – First, report the matter to your mobile money service provider. – If you are not satisfied with their response, escalate it to the Bank of Uganda, especially if it concerns mobile money operations,” he said in a post today.
He added that BOU is not aware of any unresolved complaints raised through the proper channels. “If you have any concerns, please don’t hesitate to share them with the Director of Communications and Public Relations and the Director of National Payments Systems so that we can look into them and work towards a solution together,” ssaid, adding: “Please write us here or – fcem@bou.or.ug / info@bou.or.ug Your concerns matter, and we take them seriously.”
Airtel Uganda has lately been caught in the eye of the storm concerning loss of clients’ money. It moved to announce several technical measures, including an anti-spam alert service embedded in its network, aimed at detecting and preventing suspicious activity.
The company also urged victims of fraud to come forward, promising to work closely with law enforcement to hold perpetrators accountable.
“We understand how upsetting it can be to lose a SIM card, especially when it’s tied to your personal data or finances,” the statement read. “We are reviewing our processes to ensure better protection and accountability,” they said in a statement issued earlier today.
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