Officials of the benefiting entities pose for after the penning of the MOU
HABARI DAILY I Kampala, Uganda I dfcu Bank has signed a tripartite Memorandum of Understanding (MoU) with global technology leader IBM and IBM Platinum Partner Envision Global.
The MoU, which was signed at dfcu Bank Head Offices in Nakasero in Kampala has been described as a major step in the bank’s digital transformation journey.
According to Charles Mudiwa, the dfcu Bank Chief Executive Officer, the move will formalised a long-term strategic partnership aimed at strengthening the bank’s digital infrastructure and transforming how it connects with customers, partners, and the whole financial ecosystem.
“This agreement focuses on developing and deploying an enterprise-grade software integration platform called the API Gateway,” he said, adding that the platform will allow dfcu to securely and efficiently connect its internal systems with external partners
“This will enable faster collaboration, product co-creation, and innovation across various sectors, including banking, insurance, telecommunications, education, and other industries.”
Mudiwa said that the partnership is a critical pillar of the bank’s ongoing transformation journey, which is aimed at improving customer experience and ensuring long-term competitiveness.
He pointed out that upgrading core systems is essential to making the bank future-ready and better equipped to meet the evolving needs of its customers.
‘’Today’s customers are increasingly demanding higher levels of service, convenience, and reliability, driven by rapid technological change,” he said.
He added that to that effect, dfcu is focused on enabling customers to access modern banking services seamlessly, allowing them to bank wherever they are and whenever they want, without unnecessary barriers.
Musa Musazi, dfcu’s Chief Technology, Digital and Operations Officer said that the main purpose of the API Gateway is system integration, acting as a bridge that allows seamless communication between the bank and its partners.
“Through this platform, customers of both the bank and partner institutions will be able to access each other’s products and services, enhancing reach and value for all stakeholders,’’ he said.
IBM brings to the partnership its globally developed API Gateway technology, an enterprise-grade integration solution designed to support secure, scalable, and reliable connectivity.
Envision Global, an IBM Platinum Partner, will on the other hand be responsible for implementing and deploying the platform within dfcu Bank’s ecosystem, ensuring it meets agreed quality standards, timelines, and enterprise requirements.
dfcu will use the API Gateway as a core component of its long-term digital transformation strategy, positioning it as a foundational digital asset, and enabling it ward off competition in the market.
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